Privacy Policy
Terms of use
Hosting Policy

1. Presentación y aceptación de los Términos

Este sitio web alojado en el dominio (www.cabanaurbana.com) es propiedad, mantenido y operado por Harton Incorporadora Ltda, con domicilio en Rua General Goes Monteiro, 394 - Sala 204 - Bairro São Francisco - Bento Gonçalves - RS CEP 95.703-080, registrado en CNPJ 41.767.257/0001-50 y dirección de correo electrónico reservas@cabanaurbana.com. Este documento enumera los términos y condiciones que deben observar Harton Incorporadora Ltda y los Usuarios (como se definen a continuación) al utilizar el Sitio, sus herramientas y sus funcionalidades. El Usuario declara haber leído y aceptado estos Términos y Condiciones de Uso y los Términos antes de comenzar a utilizar el Sitio.

Propiedad Intelectual de Harton Incorporadora Ltda. Todos los activos de propiedad intelectual propiedad de Harton Incorporadora Ltda, de cualquier empresa perteneciente a su grupo económico, o incluso de terceros, cuyo uso esté licenciado y/o autorizado a Harton Incorporadora Ltda, incluyendo pero no limitado a Marcas, patentes, invenciones o utilidades. modelos, diseños industriales, know-how, secretos comerciales, ilustraciones, fotografías y/o contenidos de cualquier pantalla del Sitio Web o cualquier obra intelectual u otros contenidos que estén incluidos en cualquier obra intelectual o cualquier propiedad protegida por derechos de propiedad intelectual.


Harton Incorporadora Ltda podrá modificar los presentes Términos de Uso cuando lo considere necesario. Al continuar accediendo y utilizando el Sitio, usted acepta estos cambios.

2. Rules for using the website

All content on this Site, including images, videos, music and related metadata (collectively the "cabanaurbana Content"), is protected by copyright, watermark, patent, trade secret and other intellectual property laws. Any unauthorized use of these contents violates these laws and these Terms of Use. Except as expressly provided here or in a separate license agreement between you and Harton.

Harton does not grant any express or implied authorization to use the Site, the Site Services (as defined below), or any CabanaUrban Content. You agree not to copy, link, download, transmit, modify, adapt, create derivative works based on, rent, lease, loan, sell, assign, distribute, display, perform, license, sublicense or reverse engineer the Site or any Harton Content.

You will not be able to remove watermarks (if any) or copyright notices present in the Cabanaurbana Content.
The User undertakes to use the Website respecting and observing these Terms of Use, as well as current legislation, customs and public order. In this way, the User agrees that they will not be able to:

2.1 Illicitly access the Website or third-party computer systems related to the Website or Cabanaurbana, in any form or by any means;

2.2 Disseminate computer programs or viruses capable of causing damage of any nature, including to equipment and systems belonging to Harton and Cabanaurbana or third parties;

2.3 Use mechanisms other than those expressly enabled or recommended on the Website to obtain information, content and services;

2.4 Carry out any acts that in any way may result in any loss or damage to Harton and cabanaurbana or other Users;

2.5 Access programming areas of the Website, databases or any other set of information that escapes the public or restricted areas of the Website;

2.6 Perform or participate in any act that constitutes a violation of any rights and Intellectual Property of Harton and Cabanaurbana or third parties or of any applicable law, or act in any way or manner that may contribute to such violation;

2.7 Interfere with security or commit misuse against the Website or any system resource, network or service connected to or that can be accessed through the Website, and must access the Website only for lawful and authorized purposes;

2.8 Use the cabanaurbana domain to create links or shortcuts to be made available in unsolicited emails (spam messages) or on third-party websites or the User's own websites, or even to carry out any type of action that could harm Harton and cabanaurbana or third parties;

2.9 Use automated data collection and selection applications to carry out mass operations or for any purposes or, even, to collect and transfer any data that may be extracted from the Cabanaurbana Website for unauthorized or illicit purposes;

2.9.1 Use the Site's tools and features to disseminate messages unrelated to the Site or the purposes of the Site, including messages of a racist, ethnic, political, religious, cultural or derogatory, defamatory and/or slanderous nature towards any person or social group.
 

3. Registration of trademarks belonging to Harton

3.1 Cabanaurbana is a brand registered with the National Institute of Industrial Property (INPI), whose owner is Harton Incorporadora Ltda.

3.2 For the purposes of these Terms of Use, the term "Trademark(s)" means all registered trademarks, logos, service marks and domain names, or other indications of origin now or hereafter used by Harton.

3.3 Nothing here guarantees permission to use any trademark registered by Harton other than as expressly described in these Terms of Use.

3.4 You agree that you will not use Harton's trademarks in any way that may disparage, damage its image or give a poor impression of it.

3.5 You agree not to use any Harton trademark or any trademark variation (including misspelled variations) as a domain name or part of a domain name regardless of the domain type, or as a meta tag, keyword or any type of computer programming code or data.

3.6 You may not, at any time, adopt or use, without Harton's prior consent, any word or mark that is similar to or that could be confused with Cabanaurbana's trademarks.

3.7 The look and appearance of the cabanaurbana website, including all page headers, individualized graphics, button icons and scripts, are registered trademarks of Harton and may not be copied, imitated in any way, in part or in full, without authorization from written by Harton.

3.8 All other trademarks of business partners, product names or company names or logos used or appearing on the Cabanaurbana website are those of their respective owners.

3.9 You may not use Cabanaurbana's trademark logo, image or other graphic property to create a link to Cabanaurbana's website without Cabanaurbana's written permission.

4. Promotions and prices

At any time, for commercial reasons, cabanaurbana will create and maintain promotional campaigns, offering products and prices that fluctuate according to market demand. Harton reserves the right to review, communicate, modify and/or update the website without changing the price as necessary. If you have any questions, the User can contact you through the Cabanaurbana Service Channels below: - Email: reservas@cabanaurbana.com - Phone/Whatsapp: 54 99239-6629 - Main Office: Rua General Goes Monteiro, 394 | Room 204 | São Francisco neighborhood | Bento Gonçalves | LOL

5. Responsibilities

Harton and Cabanaurbana use their best efforts to inform, serve and protect the User. The User is solely responsible for the use of the Site, its tools and functionalities. In no event will Harton or its directors, representatives, agents, employees, partners, partners or service providers be liable for any consequential, indirect, punitive or expiatory damages, lost profits or other monetary losses related to any claim, lawsuit or other procedure taken in relation to the use of the Website, its content, functionalities and/or tools. Notably, Harton and Cabanaurbana's liability under the following circumstances, among others, is excluded: 5.1 Damages and losses that the User may experience due to the unavailability or partial functioning of the Website and/or all or some of its services, information, content, functionality and/or tools, as well as the inaccuracy or inaccuracy of any of these elements; 5.2 Damages and losses that the User may experience on internet sites accessible through links included on the Site; 5.3 Damages and losses that the User may experience as a result of failures on the Website, including those resulting from failures in the system, server or network connection, or malicious interactions such as viruses, software that may damage the equipment or access information on the equipment of user; 5.4 Damages and losses that the User may experience as a result of distortions that product images may present, highlighting the merely illustrative nature of such images, among others.

6. Links to other websites

The cabanaurbana Website may contain links to third party websites, which are inserted solely for the User's convenience. The inclusion of such links does not imply any link, monitoring or responsibility by Harton for the sites, their contents or owners. Access to the websites linked to such links is not governed by these Terms and Conditions of Use and is not protected by the Policies. Harton recommends that the User consult the terms and conditions of use established by each website linked to the links inserted on the cabanaurbana Website. Harton will not be responsible, directly or indirectly, for any damages or losses caused by or related to the use of any information, content, goods or services available on the cabanaurbana Website or on any third-party website accessed through the links provided on the Website.

7. Internet applications or computer viruses

Due to technical difficulties, Internet applications or transmission problems, inaccurate or incomplete copies of the information contained on the Site may occur. Computer viruses or other harmful programs may also be inadvertently downloaded from the Site without our knowledge. Harton will not be responsible for any application, computer virus or other harmful or invasive files or programs that may harm or affect the use of Users' computer or other property due to access, use or browsing of the Site, or the download of any material contained therein, and the installation of appropriate antivirus or protective applications is recommended.

8. Rights and Intellectual Property

The user undertakes to refrain from using the trademarks or their variations (including spelling errors or phonetic variations) as a domain name or part of a domain name in any nature of the company, of any type or nature, under any means or form, including through the creation of domain names or emails. All proprietary properties such as other trademarks, product names or company names appearing on any website are their respective owners. Site content programs - including the domain name (www.cabanaurbana.com). Ownership, databases, files, texts, photos, videos, layouts, headers and other elements - was created, developed or transferred to Harton Incorporadora Ltda, is its property or licensed to it and is protected by Brazilian laws. Prohibition of use. The User, when accessing the Website, will respect the existence and extent of the Intellectual Property rights of Harton Incorporadora Ltda, as well as all rights of third parties that are used, whatever, not or that may be made available on the Website. Local. Access to the Website and its regular use by the User does not confer any right or prerogative over any Intellectual Property, Brand or other content included therein. The use, exploitation, imitation, reproduction, in whole or in part, of any content is prohibited without prior written authorization from Harton Incorporadora Ltda. The creation of any works derived from any Intellectual Property of Harton Incorporadora Ltda without its prior written authorization is also prohibited. The User who violates the prohibitions contained in intellectual legislation and in these Terms of Use will be held liable, civilly and criminally, for the infractions committed. Harton does not grant any authorization to the content of the Site for any purpose. The User assumes any and all responsibility for the use of any Intellectual Property or Brands of Harton Incorporadora Ltda or third parties, whether civil or criminal. The photos and images used on the website may not reflect their actual projected size, being original or merely illustrative. Content sent or shared by the Guest. When sending/sharing any content to the Site, the guest retains ownership of their rights to this content (texts, videos, images, audio, among others), granting Harton a free, irrevocable, worldwide and non-exclusive license to the reproduction, by, translation and display, in any means or form, including on the Website, further declaring that the Guest is the owner of all rights related to said content.

9. Communication and service

Cabanaurbana provides a Call Center to receive all communications that the guest wishes to make. The Center operates through the communication channels listed below:

9.1 In person, at the Central Office, during opening hours;

9.2 By telephone 54 99239-6629, from Monday to Friday from 9am to 11:45am and from 1:30pm to 5:45pm, except holidays;

9.3 By email: reservas@cabanaurbana.com

9.4 By correspondence addressed to Harton Incorporadora Ltda at Rua General Goes Monteiro, 394 - Sala 204 - Bairro São Francisco - Bento Gonçalves – RS CEP 95.703-080, always accompanied by the consumer's contact information, so that we can return service. Harton may communicate with the User through other means of communication, such as cell phone, Whatsapp, SMS, or physical correspondence. We will do our best to answer your questions as quickly as possible.

10. Updates to these Terms of Use

Harton Incorporadora Ltda may review, improve, modify and/or update, at any time, any clause or provision contained in these Terms and Conditions of Use or in the Policies. The updated version will be valid for use of the Site. Continued access or use of this Site, after the disclosure of any modifications, will confirm acceptance of the new Terms and Conditions of Use or new Policies by Users. Last updated on 03/07/2024.

11. Applicable Law and Venue of Election

The cabanaurbana website is controlled, operated and administered by Harton Incorporadora Ltda in the city of Bento Gonçalves - RS, and can be accessed by any device connected to the Internet, regardless of its geographic location. In view of the differences that may exist between local and national legislation, when accessing the Website, the User agrees that the applicable legislation for the purposes of these Terms of Use will be that in force in the Federative Republic of Brazil. Harton Incorporadora and the User agree that the Court of the District of Bento Gonçalves - RS, Brazil, will be the only one competent to resolve any issue or controversy arising or resulting from the use of the Site, expressly renouncing any other, however privileged it may be, or come to be.

1. Check-in and Check-out (Entry and Exit)

1.1. Accommodation starts at (3:00 pm) and ends at (12:00 am) as requested at the time of booking;
1.2. Arrival before (3:00 pm) must be communicated to the Manager in advance and will be subject to space availability;
1.3. Departure before (12:00 am) must be communicated in advance to the Manager, and will not entitle the guest to any type of refund or refund;
1.4. Exceeding the check-out limit (12:00 am), if there is another guest waiting to enter the accommodation, half the amount of the contracted accommodation will be charged if it occurs before (3:00 pm), after this time, the full contracted amount of the daily rate;
1.5. When checking out, the guest must leave the vehicle gate remote control in a specified location inside the cabin;
1.6. Upon departure (check-out), the cabin will be inspected, and if any stains are found on the linen items (sheets, pillowcases, blankets, towels, blankets, duvets), which have been used to clean shoes, paintings hair, blood stains, grease, etc..., the value of the item will be charged for replacement, in order to maintain the same standard of quality and products for other guests;
1.7. Also at check-out, if after the inspection, any piece of furniture or decoration is found to be damaged, the replacement value of the item will be charged;
1.8. If at check-out time, no item belonging to the cabin is found, the guest's account will be charged;
1.9. When checking out, the guest must leave the vehicle gate remote control in a specified location inside the cabin;
1.10. When leaving (check-out), the guest must leave the air conditioning turned off with the remote control inside the cabin and leave all windows and doors closed and locked.

2. Cancellation of reservations or rescheduling

For payment by advance deposit
2.1. For cancellation or rescheduling up to 30 days before the check-in date, 100% of the amount corresponding to the deposit to confirm the reservation will be refunded;
2.2. For cancellation or rescheduling between 7 and 30 days before the check-in date, 50% of the amount corresponding to the deposit to confirm the reservation will be refunded;
2.3. For cancellations or rescheduling less than 7 days before the check-in date, there will be no refund of the amount paid;
2.4. The refund of the amount paid will be made within 10 working days after the cancellation request is made via email;
*Bank transaction fees will be deducted, if any;

For payment via/through credit card (in installments)
2.5. For cancellation or rescheduling up to 30 days before the check-in date, 90% of the amount paid for the deposit to confirm the reservation will be refunded, 10% will be deducted for fees (card operators + advance payment);
2.6. For cancellation or rescheduling between 7 and 30 days before the check-in date, 50% of the amount for the deposit to confirm the reservation will be refunded, 10% will be deducted for fees (card operators + advance payment);
2.7. For cancellation or rescheduling less than 7 days before the check-in date, 100% of the amount paid will be retained by the Cabanaurbana Manager;
2.8. To return the amount paid, it will be done within 10 working days after the cancellation request is made via email;

General rules
*The cleaning fee and breakfast booking will always be refunded 100% of the amount, regardless of the cancellation period;
*The deadline for cancellation will be counted from the date of formalization of the cancellation via email.

3. Accommodation prices and fees

3.1. We work with fluctuating accommodation prices according to market demand.
 

4. Payment methods

4.1. For payments made via credit card, the reservation will be made after confirmation of payment in accordance with the card operator;
4.2. For payments made via PIX, it will be necessary to send proof of payment, via WhatsApp (54) 99239-6629 Laura or to email: reservas@cabanaurbana.com, to confirm the reservation.

5. Children and teenagers

5.1. In accordance with our target audience, we receive teenagers aged 14 and over accompanied by one of their parents, in accordance with Federal Law nº 8,069, of 07/13/1990 (art. 250 of Law nº 8,069, of July 13, 1990 ), who will count as adult guests in the tariff. Hosting a foreign minor must respect the same established standards and follow the laws in force.

*The legal guardian of the teenager must present their identification document, which proves the degree of kinship required at the time of booking, and they must be the father or mother.

6. Parking

Cabanaurbana One parking (each cabin has its own designated space)
6.1. Parking is complimentary, has a closed and covered patio, for a medium-sized vehicle (car, truck, SUV), or motorcycle and is not covered by insurance;
6.2. When parking the vehicle inside the parking lot, the guest must respect the limit of their space marked on the ground, so that other guests can park their vehicles;
6.3. For the safety of our guests and their vehicles, Cabanaurbana One has 06 (six) monitoring cameras for the parking lot, vehicle gate and pedestrians, and another 03 (three) cameras in the cabin access corridor, and these operate 24 hours a day and 7 days a week and images are protected by law;
6.4. The vehicle gate automatically closes after 1 minute with an anti-crushing sensor, pay attention to this time to avoid damage to your vehicle;

Cabanaurbana Village Planalto parking lot (rotating and no defined space)
6.5. Parking is complimentary with a closed patio and no cover for a small and medium-sized vehicle (car, truck, SUV), or motorcycle and is not covered by insurance;
6.6. When parking the vehicle inside the parking lot, the guest must respect the limit of their space marked on the ground, so that other guests can park their vehicles;
6.7. For the safety of our guests and their vehicles, cabanaurbana Village Planalto has 08 (eight) monitoring cameras for the parking lot, the vehicle and pedestrian gate, and another 02 (two) cameras in the external corridor accessing the cabins, and these work 24 hours a day and 7 days a week and images are protected by law;
6.8. The vehicle gate automatically closes after 30 seconds with an anti-pinch sensor, pay attention to this time to avoid damage to your vehicle.

7. Forgotten objects

7.1. As soon as you realize that you have forgotten something inside the cabin, inform the Manager immediately, preferably via a call or Whatsapp message via the Whatsapp contact channel (54) 99239-6629 Laura to speed things up. The same request can be made by email, via email at reservas@cabanaurbana.com;
7.2. Detail the appearance of the object in writing to make it easier to find and so that the cleaning team does not confuse it with objects discarded by guests;
7.3. Objects forgotten inside the cabins will be kept by the manager for a maximum period of 90 (ninety) days from the check-out date. After this period, the cabinaurbana manager will forward the object for donation;
7.4. To send forgotten objects inside the cabins, via the Post Office, the Post Office shipping fee will be charged plus a fee of R$ 100.00 for the Manager to carry out the shipping.

8. Visits to the huts

8.1. Access to the cabins is only allowed to duly registered guests, we do not allow visits;
8.2. We confirm that the maximum capacity of our cabins is 2 people.

*Failure to comply with this rule will result in a charge of 1 additional night.

9. Guest Guidelines

9.1. The cabins have a safe, when leaving, avoid leaving valuables or money outside, as they are your sole responsibility;
9.2. If the vehicle gate remote control is not returned, the guest's account will be charged the amount of R$ 150.00 to replace it;
9.3. Cabanaurbana does not make reservations or any transactions through social media or suspicious channels. Information will always only be sent via the official email: (reservas@cabanaurbana.com) via WhatsApp (54) 99239-6629 Laura or via the official website (www.cabanaurbana.com);
9.4. The voltage of our electrical network is 220V (Voltz), DO NOT USE electrical appliances below this voltage;
9.5. When leaving the cabin, make sure you have locked the windows, turned off the air conditioning, turned off the taps and closed the door;
9.6. Money or valuables left on the cabin premises are the sole responsibility of the guest owner;
9.7. Each cabin has its own WIFI password, which is specified in a specific location within the units.

10. Of prohibitions

10.1. All of our accommodation complexes were designed so that the guest has as much privacy and security as possible, therefore, all access gates for common use and internal doors of the cabins have a SELF CHECK IN access system, where they have electronic locks to which are provided with random access passwords (they are never the same passwords for new guests) and with a view to this security, the guest should never provide such passwords to strangers, as this violates their security, as well as that of other cabin guests;
10.2. SMOKING IS PROHIBITED inside cabins, bathrooms, open balconies, areas and corridors for common use by guests in accordance with the changes brought about by article 49 of Law No. 12,546/2011 and by Decree No. 8,262/2014, which regulates it, since December 3, 2014 that it is prohibited to smoke cigarettes, cigars, pipes, hookahs and other tobacco products in places of collective use, public or private, throughout the country, if this rule is violated, a hut cleaning fee will be charged in the amount of R$ 200.00;
10.3. It is not permitted to hang clothes on windows and balcony railings;
10.4. The carrying or use of weapons of any kind on the cabinaurbana premises is prohibited;
10.5. The use of incense, wax candles, or any other types of materials that generate flames is not permitted (only electronic candles are permitted);
10.6. IT IS EXPRESSLY PROHIBITED to take photos or film footage for use with the purpose of defaming or denigrating the brand or image of the cabanaurbana complexes;
10.7. It is not permitted to take photos or videos of the parking lot in which the license plates of other guests' vehicles appear, unless the image of the license plates is blurred so that they do not appear;
10.8. In common areas, avoid taking photos or filming in which the faces of other guests appear; by doing so, you will be giving other guests the right to privacy;
10.9. Use a cleaning or maintenance professional to carry out private services;
10.10. It is not permitted to remove any items from the cabin for external use.

11. Pets

11.1. We do not allow pets inside the cabins or in common areas.

12. Ironing clothes with an electric iron

12.1. IT IS PROHIBITED TO IRON CLOTHES with an electric iron inside the cabins, if the guest needs it, we have a steam iron available in each cabinaurbana complex, just ask the Manager through the WhatsApp service channel (54) 99239-6629 Laura.

13. No Show

13.1. In case of no-show for the reservation made by email, telephone, WhatsApp or Cabanaurbana website, the guest must pay the total price of the reservation (100%) already deposited in advance;
13.2. For no-shows for reservations made online through Booking, airbnb, travel agencies and other online booking applications (OTAs), the guest will be charged the total price of the reservation.

14. Private wine cellar

Cabanaurbana has a private cellar with several world-award-winning labels from renowned wineries here in the region available to its wine-loving guests.
How does the consumption of these products work?
14.1. For the guest to know the value of each product for consumption, simply access the Cabana Urbana website, (www.cabanaurbana.com) in the top menu click on (Private Cellar), there you will find the partner wineries and the wines and sparkling wines from each one with their respective values, technical descriptions and method of making payment;
14.2. For any questions regarding the payment method, please contact the Manager (54) 99239-9929 Laura.

15. Cooking inside the huts

15.1. IT IS STRICTLY FORBIDDEN to use stoves, stoves, portable fireplaces, or any other objects that generate flames inside the cabins;
15.2. Our region is very rich in gastronomy, which is why the Cabanaurbana complexes do not have a stove or cooktop, this way guests can make the most of their stay by exploring the best restaurants and cuisine in the city.

16. Force majeure situations

16.1. Situations caused by force majeure, such as windstorms and environmental disasters that cause interruption of the electrical network, water supply, telephone line and internet are not the responsibility of cabanaurbana.

17. Tourist information

17.1. For tourist information, services, tours and suggestions, we ask that you contact the Manager via the Whatsapp contact channel (54) 99239-6629 Laura, we will be available to help.

*The city has several Tourist Information Centers located at strategic points, or guests can access the website https://bento.tur.br/ where they will find a lot of information related to this subject.

18. Towels and bath mats

18.1. Cabanaurbana provides a kit of towels and bath mats (Trussardi) per cabin containing:
- 02 bath mats (one is in front of the bathtub and the other in the bathroom)
- 02 Bath towels 
- 02 Bathrobes
- 01 face towel

19. Bedding

9.1. Cabanaurbana provides one bedding kit (Trussardi) per cabin containing:
- 01 Sheet
- 01 On sheet
- 04 pillowcases
- 01 Duvet
- 01 Blanket (it is stored inside the bench/trunk in front of the TV at Cabanaurbana Village Planalto and in the closet at Cabanaurbana One)

*It is prohibited to use towels or bed linen outside the Cabanaurbana complexes.

20. Changing towels, cleaning and tidying

For your convenience, we provide the complete Trussardi brand bed and bath linen during your stay.

20.1. Stays of up to 4 days
For stays of up to 4 days, a set of bed and bath linen will be provided from the moment of check-in.
Important: If you want an extra change to be made during the 4-day period, an extra fee of R$70.00 will be charged for the complete change of bed and bath linen.

20.2. Stays longer than 4 days
For stays longer than 4 days, we offer a change of bed and towels at no extra cost. We will agree on the date and time for collection and delivery of the new parts.

*Damages: All bed and bath items are carefully sanitized and made available for use by cabin guests. If damage of any nature is found (holes, tears, stains that do not come out in the wash), the monetary value of the damaged item will be charged, in accordance with the market value.

*To request extra exchanges, inform the Manager via the Whatsapp contact channel (54) 99239-6629 Laura.

21. Laundry

21.1. For laundry services (personal clothes), the guest must request the service directly with the laundry through the WhatsApp service channels (54) 99929-9130 Lariane or (54) 99989-9130 Ricardo, as the cabinaurbana laundry is outsourced.

22. Breakfast

22.1. At Cabana Urbana, you can enjoy a delicious breakfast when you make your reservation. This option is available at an additional cost, which will be advised at the time of booking.
22.2. If you didn't sign up for this service when booking, don't worry!
Upon arrival, you can order breakfast through our customer service line: (54) 99239-6629. 
22.3. Our breakfast is provided by a partner hotel, and to enjoy it, we ask that you go to the address: Rua Herny Hugo Dreher, 197. For those who choose breakfast, a voucher will be made available inside the cabin. Just show it up at the hotel to taste the delicacies prepared with great care!

*Breakfast hours: 6:30am to 10am
*Partner hotel, Dall’Onder Grand Hotel: Rua Herny Hugo Dreher, 197

23. Deliveries with delivery

23.1. For deliveries via delivery, we have intercoms at the external gate with the number of each cabin, just provide your cabin number along with the address below of each complex in which you are staying:

- cabanaurbana One: Rua Caetano da Rolt, 231, Bairro Universitário, Bento Gonçalves/RS
- cabanaurbana Village Planalto: Rua Parnaíba, 873, Bairro Planalto, Bento Gonçalves/RS

24. Suggestions, criticisms and ratings

24.1. If you have any questions, complaints or suggestions, please contact us through our service channels below:
- Phone/Whatsapp: 54 99239-6629 Laura
- Email: reservas@cabanaurbana.com

25. Change to this Hosting Policy

25.1. The current version of this Hosting Policy was last updated on 04/08/2024.
25.2. We are always seeking to improve our business and services, this Policy may be periodically updated and therefore, it is your obligation to check this content whenever you access the cabanaurbana website.
25.3. In case of significant changes, we may disclose them on our social media channels.

26. Contact channels

- Phone/Whatsapp: 54 99239-6629 | 54 99671-8080 | 54 99945-0840
- Email: reservas@cabanaurbana.com
- Main Office: Rua General Goes Monteiro, 394 | Room 204 | São Francisco neighborhood | Bento Gonçalves | RS

Cabanaurbana wants your stay experience to be the most wonderful of all!

Yours sincerely,
Staal Real Estate Management